FAQ's

HOW LONG WILL IT TAKE FOR MY HAT TO ARRIVE?

Every hat is created by hand by Maggie Mowbray once you place your order.  

It can take up to 21 days for making and an average of 6 working days for International post and one for domestic UK post.  Once your item is posted we will contact you to let you know and with your postal tracking number.

It is our customer promise that we will always endeavour to create and post your hat as soon as is possible, we appreciate your custom and patience.

During public holidays, it may take a few days longer.

If you require your hat sooner there will be a 15% charge for a 'rush order' (within 7 working days) to cover additional hours, please contact us in the first instance to see if we can accommodate your request and to set up your order.

    Custom designs may take longer than 21 days to create. 


CAN I GET A HAT CUSTOM DESIGNED?

Yes, Maggie has successfully worked with clients around the world to create unique pieces just for them.

The process starts with a design consultation.   Maggie then takes this information and creates designs for you, once agreed, payment is made in advance and Maggie will create your hat.
          
 You will get images and updates along the way.


I DON'T SUIT HATS, CAN YOU HELP?

Yes, a hat is like any other piece of clothing, everyone suits certain styles and not others!  We have an online guide to help you make decisions regarding your face shape and hat shapes and styles which will suit.  However, feel free to get in touch for advice.


I NEED A HAT IN A HURRY, CAN YOU HELP?

If your hat or headpiece is needed sooner than our 21 day turnaround time, we can sometimes accommodate a 'rush' order, however, there may be a 15% surcharge for this.


CAN YOU MATCH THIS HAT TO MY DRESS?

Yes, we can match colours if you send us a swatch, or vice versa. Even better, we can advise on which style would be good for your dress or outfit too!


HOW DO I WEAR MY HAT?

Your hat will attach with either millinery elastic and a comb, a hairband or unique wire fitting designed for your specific hat style.


MY HAIR IS REALLY FINE, HOW CAN I GET A COMB TO STAY?

We use two types of comb.  Metal toothed combs or small snap clips, both are often combined with elastic for added securing.

The snap clips, where applicable are very strong and will not move once in position.

Both if attached correctly will be very secure.


HOW DO I MEASURE MY HEAD?

Please visit our Hat Fitting Guide for information.


HOW MUCH DOES POSTAGE COST?

Postage is free worldwide on orders over £120.  

Non UK will be posted by International Tracked and Signed.  UK will be posted Special Delivery or similar.

For orders under £120 a worldwide flat rate of £10 or UK £7/£3 will be charged.

We offer a courier upgrade option at a flat rate of £45.

Please note: Large items (such as wide brimmed hats) will cost between £30 and £70 to post internationally.