RETURNS & EXCHANGES
We take great care and pay attention to detail in the quality of our products and our policy is to ensure that all products supplied reach you in top condition.
As the majority of our designs are handmade to order, we are always happy to advise customers regarding style suitability, colour matching and measuring prior to placing an order.
If for any reason the product does not meet your expectations, you can return or exchange goods bought from us where possible, provided a return is requested within 7 days of receipt and items are returned to Maggie Mowbray Millinery within 14 days and meet the requirements outlined below.
Returns are accepted on ready to wear pieces. We regret that we are unable to offer refunds or exchanges on products that are bespoke, made to order or customised. However, customer satisfaction is of upmost importance and if you are not completely happy with your new design, please contact us within 7 days of receipt and we shall attempt to resolve your concerns. We want you to be delighted with your new hat or headpiece!
To return or exchange your purchase please email firstname.lastname@example.org stating your request for a refund or an exchange, please provide all relevant details for the return, you will be notified how to proceed within 48 hours. You must send this email within 7 days of receiving your product.
All returns must be in an unworn, unmarked, as new condition and complete with their original tags in place as received.
The item must be returned in its original packaging, with all care taken to protect the hat box and the item for its return journey. We are entitled to make a deduction from the refund for any diminution in value of the returned goods caused by handling the item beyond what’s necessary to be sure they are what you ordered.
A refund including any standard delivery costs will be issued to the original card that was used for the purchase within 7 days of receipt of the return once the return has been inspected to ensure all criteria are met.
Refunds are exclusive of any taxes or import duties incurred.
You will be responsible for the cost of returning items; we recommend that you ensure the parcel against loss or damage.
If you wish to report a faulty item, please contact us. Please ensure you keep all packaging to process your claim. It is also important that when you sign for your item that you ask the postal worker to mark the item as received damaged.
This policy does not affect your statutory rights.
Item's which have been worn, marked or damaged.
Items with tags removed, not in their original position.
Made to measure items.
Items which have been made to the consumer’s specifications or clearly personalised.
If you have any questions, please email email@example.com
DISTANCE SELLING REGULATIONS
Under the Distance Selling Regulations, customers within the EU have the right to cancel the contract for purchase of certain goods with Maggie Mowbray Millinery at any time within the seven working days of the day after the day on which the customer receives the goods, referred to as the cooling off period. To cancel your contract within the cooling off period please notify us in writing by emailing firstname.lastname@example.org Please package the relevant goods securely and send them to us. All returns must be in an unworn, as new condition and complete with their original tags in place as received.
If we receive notice of your cancellation of this order within the seven-day cooling off period, we will refund the purchase price for that item together with any relevant standard postage charge.
PLEASE NOTE Made to order, goods made to the consumer’s specifications or clearly personalised are exempt from this cancellation right.
Please note that this is not a full statement of your rights under the Distance Selling Regulations.
Colours may vary due to screen resolution or suppliers fabric batches. This is not classed as faulty or a defect, swatches may be requested.