PRODUCTION : Lead times
- Update as of 5 December 2018 -
We will try to create and post all orders placed before 12 December by 21 December, where possible. We will be unable to accept 'rush' orders until Jan 5 2019. Orders placed after 12 December and Jan 3 will take up to 28 days to create.
With the exception of Ready To Wear, our hats and headpieces are hand-made to order.
Hats will usually be created & dispatched by us between 14 & 21 working days of receipt of full payment with the exception of Laybuy orders where payment is made in instalments. Please allow the full 21 working days for all 'made to order' designs.
If your requirements are more urgent please contact us, it may be possible to accommodate a 'rush order'. However we cannot guarantee delivery times. There will be a non-refundable 15% charge for a 'rush order' (within 7 working days) to cover additional hours, please contact us in the first instance to see if we can accommodate your request and to set up your order. Please also notify us as soon as possible if you have a specific date you require your design by.
Bespoke designs may take longer than 21 days depending on design requirements.
All items are dispatched, within the UK, by Special Delivery, Next Day Courier or RM First Class Signed For which are next day services excluding Saturday/Bank holidays.
International destinations will be sent by International Signed For or equivalent. This takes an estimated 5 - 6 working days, however can take up to 30 working days.
You are responsible for any duties, customs charges and/or taxes levied at the point of entry into the destination country.
Your hat or headpiece is insured against loss or damage in transit and must be signed for on receipt, therefore cannot be sent to PO Box or Mail Receiving Centre addresses.
You are responsible for providing a correct delivery address.
We cannot guarantee actual delivery dates and times. We will send you an email letting you know when your product is shipped.
You are responsible for assuring that the product can be lawfully imported to the destination country. When ordering from Maggie Mowbray Millinery, the recipient is the importer of record and must comply with all laws and regulations of the destination country.
Your hat is packaged securely in acid free tissue and a sturdy garment box, hat box or luxury bag and sturdy box.
Postage is Free worldwide on orders over £120, for orders under £120 a worldwide flat rate of £10 or UK £7 will be charged.
Large brimmed | Large hats will incur additional postage for non-UK delivery; this varies between £30 - £70.