PRODUCTION: Lead times

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Covid 19 UPDATE May 2021
We have resumed in-person client appointments at our Edinburgh showroom, by appointment.

Overview

 

With the exception of Ready To Wear, our hats and headpieces are hand-made to order.

Please allow up to 21 working days (excludes weekends) for your design to be created and posted. This applies to Made to Order designs.

Ready to Wear will be dispatched within 3 working days.

If your requirements are more urgent please contact us, it may be possible to accommodate a rush order.  However, we cannot guarantee delivery times.  If your design is needed sooner, please get in touch in the first instance.

There may be a non-refundable* fee for rush orders this is to cover extra hours and expenses. 
For a 7 day turnaround + 25% fee
For a 14 day turnaround + 15% fee

*This fee is non-refundable as it covers overtime & costs associated with acquiring stock etc.

Please also notify us as soon as possible if you have a specific date you require your design by.

Bespoke designs may take longer than 21 working days depending on design requirements.

 

DELIVERY

 

UK

 

Once your order is complete, all items are dispatched, within the UK, by Special Delivery, Next Day Courier or RM First Class Signed For which are next day services excluding Saturday/Bank holidays.

 

International (NON-UK)

 

Once your order is complete, items to international destinations will be sent by International Signed For or equivalent.  This takes an estimated 5 - 6 working days, however can take up to 30 working days. 

You are responsible for any duties, customs charges and/or taxes levied at the point of entry into the destination country.

 

All Destinations

 

Your hat or headpiece is insured against loss or damage in transit and must be signed for on receipt, therefore cannot be sent to PO Box or Mail Receiving Centre addresses.

You are responsible for providing the correct delivery address.

We cannot guarantee actual delivery dates and times. We will send you an email letting you know when your product is shipped. 

You are responsible for assuring that the product can be lawfully imported to the destination country. When ordering from Maggie Mowbray Millinery, the recipient is the importer of record and must comply with all laws and regulations of the destination country.

Your hat is packaged securely in acid-free tissue and a sturdy garment box, hatbox or luxury bag and sturdy box.

 

COSTS*

Postage is Free worldwide on orders over £120, for orders under £120 a worldwide flat rate of £10 or UK £7 will be charged. 

Large brimmed and Large hats will incur additional postage for non-UK delivery; this varies between £30 - £70 depending on the hat and destination country.

Courier costs £45