How long will it take my hat to arrive?

Every hat is created by hand by Maggie Mowbray once you place your order.  

It takes between 2-6 weeks to make your hat depending on your selected purchase option and an average of 6 working days for International post (not guaranteed) and one for domestic UK post.  

If you require your hat sooner we do offer 'rush order' options. There is a non-refundable* additional fee for rush orders, for orders required between: 

7 - 14 days = 50% fee.

14 - 21 days = 25% fee

*This fee is non-refundable as it covers overtime & costs associated with acquiring stock can read more here).

Bespoke designs may take up to 6 weeks to create. 

How much does postage cost?

Postage costs can be found here

We also offer a courier upgrade option at a flat rate of £55.

Are any of your hats ready to post?

The majority of our hats are made to order (see 'HOW LONG WILL IT TAKE MY HAT TO ARRIVE'), occasionally we have ready to wear items, these will be found in our Ready to Wear section when available.

Can you post this hat tomorrow to arrive this week?

The majority of our hats are made to order, this takes 2 - 6 weeks depending on your selected purchase option, postage times vary.

To avoid disappointment, if your requirements are more urgent please contact us, it may be possible to accommodate a rush order. Find out more here.

You may be interested in reading our Responsible Fashion policy here.


Can I get a hat custom designed?

Yes, Maggie has successfully worked with clients around the world to create unique pieces just for them.

The process starts with a design consultation.   Maggie then takes this information and creates designs for you, once agreed, payment is made in advance and Maggie will create your hat.
 You will get images and updates along the way.

Can I try before I buy?

Yes, you can make an appointment  to visit The Edinburgh Hat Boutique to try some styles under the expert guidance of Maggie to help you make the right decision.  Maggie Mowbray Millinery is located at Summerhall, Edinburgh, EH9 1PL.

Unfortunately due to the made to order nature of our hats, it is not possible to try before you buy online.

Can you match this hat to my dress?

Yes, we can match colours if you send us a swatch, or vice versa. Even better, Maggie can advise on which style would be good for your dress or outfit too!

Request Swatches in advance

How do I wear my hat?

Your hat will attach with either millinery elastic and a comb, a hairband or unique wire fitting designed for your specific hat style.

How do I attach my veil?

The small clip simply pushes open, push the curve till it pops open, then slide this forwards into your hair and press to close. We have a useful video guide here.

How do I measure my head?

Please visit our Hat Fitting Guide for information.

I don't know which hats suit me, can you help?

Yes, a hat is like any other piece of clothing, everyone suits certain styles and not others!  We have an online guide to help you make decisions regarding your face shape and hat shapes and styles which will suit.  However, feel free to get in touch for advice.r

My hair is really fine, how can I get a comb to stay?

We use two types of comb.  Metal toothed combs or small snap clips, both are often combined with elastic for added securing.

The snap clips, where applicable are very strong and will not move once in position.

Both if attached correctly will be very secure.

I have big hair, can you suggest a hat to suit?

Absolutely!  Maggie would be happy to help with suggestions.


How do I pay?

We accept many payment methods online, including Apple Pay, Google Pay, Pay Pal and most leading merchant cards.  We also accept cash in person.  We do not accept cheques or wirecard.

Do you offer discounts?

We have a VIP reward system, when you sign up, you will receive points for visiting, on purchases etc. which you can then use to receive a discount on your next order.


Can you dye items other than your own hats?

We only dye the hats and elements of the hats we make.

Get in touch

Have questions about your order, or a general enquiry?