Privacy

WHAT DO WE DO WITH YOUR INFORMATION?

Overview

Your information will be:

Handled and processed lawfully, fairly and in a transparent manner.

Only collected for specific and legitimate reasons and limited to what is necessary.

Kept accurate and up to date.

Processed in a manner that ensures required security of personal data.

GDPR

Provides you with the following rights:

The right

to be informed

of access

of rectification

to erasure

to restrict processing

to data portability

to object

rights in relation to automated decision making and profiling.

 

In Depth

 When you purchase something from our website, as part of the buying and selling process, we collect, use & share the personal information you give us such as your name, address, telephone number and email address with carefully selected partners to enable us to process and fulfill your order.  With your express consent we also collect this information for marketing purposes.

We collect the above information as required to provide our services to process your order, to settle disputes, to provide customer support and arrange your postage and delivery.  We also use this information to contact you about your order.  The information you provide is stored by Maggie Mowbray Millinery for the purposes of providing you with our services as described in our Privacy Policy. However, we may also be required to retain this information to comply with legal and regulatory obligations, such as accounting purposes. 

If you subscribe or opt in to our newsletter, your information will be stored by MailChimp who have in place strong privacy protections that mean your data is stored appropriately and in line with EU legal requirements.

When you browse our store, we also receive, through your cookie consent, your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system and improve our services to you.

We work with trusted third parties to perform functions and provide services to you via our website, such as postage via Royal Mail, Parcelforce and UPS. We share your personal information with these third parties, to the extent necessary to perform these services on your behalf.

We may collect, use, retain, and share your information if we believe that it is reasonably necessary to:
Respond to legal or government requests.
Enforce our agreements, terms and policies.  
Prevent, investigate, and address fraud and other illegal activity, security, or technical issues.
Protect the rights, property, and safety of our customers, or others.

Outside EU

We may store and process your information through third-party hosting services in Canada, the US and other jurisdictions. We may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. 

All data will be encrypted.


CONSENT

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

You have the option to register for an account when shopping with Maggie Mowbray Millinery.  This information is for your ease of use, it is stored on our website and used only for purchase reference and past order history.

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at info@maggiemowbraymillinery.co.uk


DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

When you pay via our direct payment gateway to complete your purchase, then your credit card data is encrypted through the Payment Card Industry Data Security Standard. Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. 

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.


YOUR RIGHTS

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. 

You may also have rights to change, restrict our use of, or delete your personal information. Absent exceptional circumstances (if we are required to store data for legal reasons) we will generally delete your personal information upon request.

You may object to:
Processing of some of your information based on our legitimate interests and marketing messages from us after providing your express consent to receive them. In such cases, we will delete your personal information unless we have compelling and legitimate grounds to continue using your information or if it is needed for legal reasons.
We may refuse or charge for requests that are manifestly unfounded or excessive.  

If you reside in the EU and wish to raise a concern about our use of your information, you have the right to do so with your local data protection authority.

    SECURITY

    To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

    All payments are processed externally by Stripe, or PayPal you can read about Stripe Payments security here.


    CHANGES TO THIS PRIVACY POLICY 

    We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. 


    QUESTIONS AND CONTACT INFORMATION

    If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, ask a question or simply want more information contact us at info@maggiemowbraymillinery.co.uk